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Job Description
Specialized Travel Agent
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top Energy & Marine clients at Amex GBT. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality and specialized service for energy and marine clients, this may be the perfect role for you!
What You’ll Do
- Work in our After Hour Serviced team – meaning out of regular office hours, or join our day time team.
- Advise and arrange travel for within the energy and marine segment (both individuals and groups of crew).
- Arrange and book domestic and international business and crew travel, in a variety of complexity, for air, road, rail, and accommodations.
- Use Amadeus as a booking tool.
- Communicate effectively with customers over the telephone, messaging (chat), and e-mail.
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients.
- Work individually and as a team to meet business and account-specific goals.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
Travel perks: Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want: Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
Requirements
- Previous experience in travel, preferably business travel or crew rotations, with an understanding of fares and ticketing rules.
- Native GDS expertise with Amadeus.
- Professional communication skills, both written and verbal.
- Strong attention to detail and ability to act with integrity regarding personal traveler information.
- Ability to resolve customer issues quickly and independently.
- Strong teamwork skills and openness to feedback.
Skills
Experience
mid-level