Helly Hansen is looking for a Customer Operations Representative Nordics

Customer Operations Representative Nordics

As a Customer Operations Representative in the Nordic team, you will play an important role in supporting our wholesale and B2B customers across the region. You will work closely with Sales, Finance, Logistics and other internal teams to ensure smooth order handling, clear communication and reliable customer follow-up from order entry through delivery and aftersales.

Key Responsibilities

• Service Excellence: Provide first-class, customer-oriented advice and service to Helly Hansen wholesale and B2B customers across the Nordic market.
• Team: Develop and maintain effective working relationships with colleagues across the business to support a one-team approach.
• Internal collaboration: Provide practical assistance to colleagues across the wider Helly Hansen organisation.
• Cross-functional collaboration: Work with local Sales, Finance, Logistics and other teams to exchange information and align decisions.
• Order Book Management: Support and follow up on order entry, monitor product availability, and ensure orders are released on time.
• Reconciliation: Handle returns, chargebacks, reclamations and exceptions.