Customer Operations Representative Nordics

As a Customer Operations Representative in the Nordic team, you will play an important role in supporting our wholesale and B2B customers across the region. You will work closely with Sales, Finance, Logistics and other internal teams to ensure smooth order handling, clear communication and reliable customer follow-up from order entry through delivery and aftersales.

Key Responsibilities

Service Excellence

• Provide first-class, customer-oriented advice and service to wholesale and B2B customers across the Nordic market.
• Develop and maintain effective working relationships with colleagues across the business.
• Work with local Sales, Finance, Logistics and other teams to secure the best possible solutions for our customers.

Operations

• Support and follow up on order entry and check terms and discounts according to seasonal deadlines.
• Monitor product availability, communicate changes, and ensure orders are released on time.
• Reconciliation of returns, chargebacks, reclamations and exceptions.
• Contribute to the monthly forecast process and follow up on shipping targets.