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Stillingsbeskrivelse
At Eaton, we are dedicated to improving the quality of life and the environment through the use of power management technologies and services. Within our Global Energy Infrastructure Solutions (GEIS) business, the CEAG product line is a global leader in electrical equipment and solutions designed for hazardous and industrial environments.
We are seeking a Technical Customer Service Supervisor to join our Nordic Customer Service team. This is an exciting opportunity for a technically skilled professional with an electrical engineering background and experience in complex industrial environments, ideally within the oil & gas or offshore sector. In this role, you will lead a team of three customer service specialists while acting as a key technical expert supporting customers across Norway and the wider Nordic region.
This position offers the flexibility of working fully remotely, with a high degree of autonomy and opportunities for future career development within Eaton.
What You'll Do:
As Technical Customer Service Supervisor, you will oversee the delivery of technical customer support related to Eaton's CEAG hazardous area and explosion-protected (Ex) power distribution solutions while ensuring exceptional customer experience and operational excellence. You will manage a team of three customer service professionals and act as the escalation point for technical inquiries, quotations, and project orders.
Responsibilities:
- Lead, coach, and develop a team of three Technical Customer Service Specialists.
- Manage and support technical and project inquiries related to CEAG Ex power distribution systems and configured products.
- Specify and prepare quotations for hazardous area distribution panels and associated solutions.
- Provide technical support to customers and sales teams within the oil & gas, offshore, and industrial sectors.
- Ensure enquiries, quotations, and orders are processed in accordance with Eaton policies and internal procedures.
What we offer:
- Fully remote role based in Norway.
- Flexible working hours that support work-life balance.
- Opportunity to lead and develop a small, highly skilled technical team.
- Career development opportunities within a global power management company.
- Competitive compensation and benefits package.
Krav
- Grad, diplom eller sertifisering i elektroingeniørfag eller en relatert teknisk disiplin.
- Minimum 5 års relevant erfaring fra teknisk kundeservice, ingeniørarbeid, prosjektstøtte eller lignende roller.
- Erfaring fra olje & gass, offshore, maritim eller andre industrisektorer er sterkt ønskelig.
- Tidligere erfaring med ledelse eller veiledning av ansatte er en fordel.
- Sterk skriftlig og muntlig kommunikasjonsevne på engelsk, med norsk som foretrukket språk.
Ferdigheter
Erfaring
senior