Passionate About Customer Experience? Join Our Lysaker Team

Passionate About Customer Experience? Join Our Lysaker Team

The Customer Experience Consultant is crucial in delivering exceptional service to our customers in the Maersk environment. This role encompasses various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building a strong relationship with customers.

Key Responsibilities

• Improve Customer Experience and Drive Operational Excellence.
• Onboard new customers on standard processes and digital platforms.
• Align and coordinate with multiple external and internal stakeholders on customer-specific requirements.
• Promote digital adoption and self-service solutions.
• Serve as the primary point of contact for assigned customers, handling daily communication.
• Execute transactional activities based on agreed IOP and SOP.
• Orchestrate the end-to-end shipment cycle through cross-functional collaboration.
• Address routine exceptions independently.
• Drive continuous improvement to improve efficiency.
• Perform upselling and cross-selling.
• Reinforce contract fulfillment through regular customer check-ins.

We Offer

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job. You will have exposure to a multinational environment, room for growth and development, and the opportunity to enhance personal skills.